November 2, 2019 - reviewed by DState
Long Term
Manager completely disconnected from the customer service. Monthly prices for long term is 1700 plus utilities.
Trash pilled up and security is at minimum.
Safe ? So they say . No way .
Parking my little car is a challenge due to many others trying to park.
What can I say :/ I guess the owner does not care for the business .
Moving on to other locations even if it’s a little bit farther to San Fran.
Hopefully the owner wakes up and start reading the reviews.
Reply from owner/manager: Treasure Island Mobile Home & RV Park welcomes all feedback and yours has been noted as this helps us continuously improve our systems. After listening to your feedback, we have recently hired a fantastic, new in-person office manager who provides the highest quality service for our residents. She has a great deal of experience in the RV Park industry as well! The Treasure Island team would love another chance to give you a positive stay at our RV Park, please give us a call and let us show you the exceptional service we provide. We hope to see you soon!
July 26, 2019 - reviewed by David
$80
Don’t Bother Calling
Don’t bother calling she will never ever pick up the phone, reservation must be done through online even though there’s a $10 extra charge. So if you want to save the $10 just walk in don’t bother calling because she will never ever, EVER pick up the phone and hope there’s a space available.If you can Boondock next to Golden Gate Bridge safe beautiful view and it’s free and very close to the city..
Reply from owner/manager: Hello David, thank you so much for taking the time to leave a review of your experience at our RV park. We apologize that your interactions with our staff fell short of your expectations, and appreciate your honest review. After listening to your feedback, we have recently hired a new office manager who values the customer experience above all else. The Treasure Island team would love another chance to make it right, please give us a call and let us show you the exceptional service that our RV park is capable of providing. Again, thank you for taking the time to share the details of your visit and we hope to see you soon.
July 15, 2019 - reviewed by Cole
Extremely difficult to get someone on the phone.
Clean place close to San Francisco.
Reply from owner/manager: Hi Cole, thank you for your feedback. it’s good to hear you found Treasure Island Mobile Home & RV Park to be a clean RV Park in San Francisco in a convenient location. We are happy to inform you that we have recently hired a new in-office manager who truly values the customer experience above all else and is available at the office Monday through Friday 9:00 am-5:00 pm. The Treasure Island team would love another chance to make it right with you, so please give us a call and let us show you the wonderful service that we can provide. Thank you so much for taking the time to share the details of your visit.
April 30, 2019 - reviewed by Tessa
Would Never Recommend
I would definitely suggest saving your sanity and staying anywhere other than Treasure Island RV park. The woman in the office, Gianna I believe, is the rudest, most condescending person I have ever dealt with while traveling. They must have made a change to management but it certainly isn’t an upgrade. We stayed at the RV park for 3 months and were beyond thrilled when our time here was done. It’s a shame that this RV park is run by such and incapable person because the location is convenient and the maintenance team was outstanding! I only wish that we had listened to the reviews before booking here.
Reply from owner/manager: Hello Tessa, thank you for taking the time to leave a review of your experience while staying at our RV park. We apologize that your time spent with us fell short of your expectations, and appreciate your honest feedback. After listening to your feedback, we are happy to inform you that we have recently hired a new in-office manager who truly values the customer experience above all else and is available at the office Monday through Friday 9:00 am-5:00 pm. The Treasure Island team would love another chance to make it right with you, so please give us a call and let us show you the wonderful service that we can provide. Thank you so much for taking the time to share the details of your visit.